Calling, Collecting, Complying – The New Rules of Borrower Engagement
"Calling, Collecting, Complying – The New Rules of Borrower Engagement" is a panel discussion scheduled for September 29, 2025, as part of the Mortgage Bankers Association's Compliance and Risk Management Conference. This session aims to provide mortgage professionals with insights into the evolving landscape of borrower communication and compliance.
The panel will address key topics such as the Fair Debt Collection Practices Act (FDCPA), recent enforcement trends, and critical compliance areas for servicers. Discussions will include initial and ongoing communication requirements, technology and automation in compliance, and effective dispute handling procedures.
Attendees will have the opportunity to engage with industry experts, including moderator Michael Eising, Chief Compliance Officer at Ruoff Mortgage, and panelists Wendy Lee, Managing Partner at LOGS Legal Group; Lauren Campisi, Partner at Hinshaw & Culbertson LLP; David Shirk, Managing Member at Shirk Law PLLC; and Courtney Brown, Vice President at Cenlar FSB.
This session is designed for mortgage servicers, compliance officers, and legal professionals seeking to stay informed about regulatory changes and best practices in borrower engagement.
Speakers(5)
Courtney M. Brown
Vice President at Cenlar FSB
Courtney Brown serves as Vice President at Cenlar FSB, overseeing aspects of mortgage servicing operations.
David Shirk
Managing Member at Shirk Law PLLC
David Shirk is the Managing Member of Shirk Law PLLC, providing legal counsel in financial services and regulatory matters.
Lauren E. Campisi
Partner at Hinshaw & Culbertson LLP
Lauren Campisi is a Partner at Hinshaw & Culbertson LLP, focusing on consumer financial services and regulatory compliance.
Michael Eising
Chief Compliance Officer at Ruoff Mortgage
Michael Eising, CMB, MBA, MSML, CMCP, RCMS, serves as the Chief Compliance Officer at Ruoff Mortgage, overseeing regulatory compliance and risk management strategies.
Wendy Lee
Managing Partner at LOGS Legal Group
Wendy Lee is the Managing Partner at LOGS Legal Group, specializing in legal services for the mortgage banking industry.
Event Details
- Date
- September 29, 2025
- Location
- 🇺🇸 To be announced, United States
- To be announced
- Pricing
- Varies by tier
- Audience
- Mortgage servicers, compliance officers, legal professionals
- CLE Credits
- To be announced
- Attendees
- To be announced