The 2026 Dispute Resolution Practice Development Institute is a premier educational event designed to empower both emerging and experienced dispute resolution practitioners in expanding their alternative dispute resolution (ADR) practices. Organized by the American Bar Association (ABA), this virtual conference will take place on February 12–13, 2026, offering participants the opportunity to engage with industry leaders and enhance their professional skills.
The institute will cover a range of key topics essential for ADR professionals, including best practices for navigating the current ADR business landscape, strategies for distinguishing oneself in the field, and approaches to delivering exceptional client service. One of the featured sessions, "Beyond Resolution: Elevating Client Experience in ADR," scheduled for February 12, 2026, from 2:35 PM to 3:50 PM, will explore how practitioners can build trust, foster transparency, and create meaningful client experiences that extend beyond case outcomes.
Participants will have the opportunity to engage with notable speakers such as Heather Muirhead, Client Experience Strategy Director at JAMS, and Joanne Saint-Louis, Director of Inclusive Engagement & Practice Development at JAMS, who will share their insights and expertise during the event.
This institute is ideal for dispute resolution professionals seeking to enhance their practice, stay abreast of industry developments, and network with peers. Attendees will gain practical strategies and solutions to elevate their ADR services and distinguish themselves in a competitive market.
Speakers(5)
Heather Muirhead
Client Experience Strategy Director at JAMS
Heather Muirhead serves as the Client Experience Strategy Director at JAMS, where she develops and implements strategies to enhance client satisfaction and engagement.
Joanne Saint-Louis
Director, Inclusive Engagement & Practice Development at JAMS
Joanne Saint-Louis is the Director of Inclusive Engagement & Practice Development at JAMS, focusing on promoting diversity and inclusion within the organization and the broader ADR community.
Miguel Alexander Pozo, Esq.
Member at Cozen O'Connor
Miguel Alexander Pozo is a Member at Cozen O'Connor, with extensive experience in complex litigation and corporate law.
Parag Shah, Esq.
CEO at Miles Mediation & Arbitration
Parag Shah is the CEO of Miles Mediation & Arbitration, leading the firm in providing comprehensive dispute resolution services.
Sabine Jean, Esq.
Associate at Outten & Golden
Sabine Jean is an Associate at Outten & Golden, specializing in employment law and advocating for employee rights.
Event Details
- Date
- February 12-13, 2026
- 2 days
- Location
- 🇺🇸 United States
- Audience
- Dispute resolution practitioners