Rick Kapur
Chief Experience Officer at Chevron Federal Credit Union
Rick Kapur is Chief Experience Officer at Chevron Federal Credit Union, a $5B+ institution in the San Francisco Bay Area. With 34 years in financial services, including 26 years at Citibank in progressively senior leadership roles, he leads enterprise strategy across member experience, marketing, operations, branch channels, business development, and the contact center, with a focus on measurable outcomes. Rick has led large-scale transformations to modernize service delivery across digital and in-person channels and strengthen operating models. He contributes to enterprise governance across risk, asset liability, member experience, and digital initiatives. Rick holds an MBA from the USC Marshall School of Business and a Bachelor’s degree in Management from Pepperdine University.